Ticket Text?

Last night I went to see Frankie Boyle live in Hammersmith which., by the way, was an awful example of someone who delivers good lines moving to a full comedy show but instead of developing an act of in-depth material just delivers some kind of "best-of" lines that most people have heard before. A sorry, sorry state of affairs.

Anyway, so I booked the tickets using Ticket-Text. They sent me the ticket by email and by text, as promised. The website says:

SAVE.. no postage and packaging fees.
This is true. There are no postage and packaging fees. There were booking fees, but that's to be expected.

EASY.. no waiting no queuing no hassle
Now, ignoring the lack of punctuation in this line, we'll take this one item at a time.

• No waiting: There certainly wasn't any waiting for the tickets. They arrived practically straight away, but since there was only one scanning machine at the venue, I had to wait for it to use. It then printed out a token for me to take to the door. If I had a normal ticket, I could go straight to the door.
  
• No queuing: Not only was there only one machine, but the scanning function was briken on it. So each person had to enter the 10+ digit number for each individual ticket. making a very boring queuing and number reciting process
• No hassle: given the above, this definitely proved not to be the case.